HELPDESK MANAGEMENT SERVICES


It is imperative that companies invest in faultless Helpdesk Management services. Poor Helpdesk Management can often tarnish a company’s image, lead to bad word-of-mouth and cost them profoundly. Logon offers scalable and flexible Helpdesk Services for your organization. Our solutions are high on quality and reasonably-priced. This allows you to be more focused on your company’s strategic initiatives.

Key Benefits

  • Support for end-user and customer specific line-of-business applications.
  • High First Call Resolution (FCR) rate.
  • Commitment that you will receive service consistency.
  • Monitoring and reporting of service level to improve service delivery.
  • Qualified team of technical support personnel available to support your business.

We follow stringent guidelines with respect to reporting issues or initiating tasks. With this proper procedure in place, customers can track the progress of an escalation or assigned task.

Our Helpdesk Services include:

  1. Tracking and Reporting Support.
  2. Call Management.
  3. Call Tracking.
  4. Reporting & Resolution.
  5. Incident support.
  6. Hardware Support.
  7. Software Support.
  8. Network Support.
  9. Network Connectivity Support.
  10. Virtual Private Network (VPN).
  11. Network Connectivity Management.
  12. Account Management.
  13. Email management/ correspondence on behalf of client.

We ensure 24/7 Helpdesk support for all of our customers. Logon’s Helpdesk services will provide you the freedom to focus on the core competencies of your business, while providing your customers and/or employees with timely and efficient support.

We also help our customers in identifying trends and training opportunities, increasing their responsiveness to customer queries and saving money through our Helpdesk outsourcing services.