TECHNICAL ASSISTANCE CENTER


Technical Assistance Center +92-21-38402064 Alternative Number +92-321-9278931

Recognizing the critical nature that customer services have in the bandwidth industry, Logon is proud to present an industry first Technical Assistance Center of it’s kind, your one stop for all queries regarding Logon. Our dedicated TAC staff is available round the clock to address all your queries with the least possible hassle, in the quickest possible time. Each member of our TAC team is cross functionally trained to handle any query you might have.

The following is a list of the types of queries that our Technical Assistance Center deals with:

Website Inaccessibility Issue
SLA Claim Review / Adjustment
Issues relating to Last Mile
Technical Issues (Latency etc.)
Service issues with Co-Location
General Information
IP Blocking
Dispute Resolution
New Products
Service Quality Issues
Personnel  Accessibility (Co-Location)
Planned outages


Objectives of the Logon TAC:

Our Technical Assistance Center was created to develop cultivate and maintain lasting customer relations by:

  • Providing prompt resolution
  • Being sensitive and responsive to our customer’s needs and requirements
  • Being considerate in our dealings with our customers
  • Creating and maintaining an effective two way communication channel
  • Meeting commitments

Escalation Policy:

The Logon Technical Assistance Center recognizes the importance of bandwidth up time for your business continuity. For this purpose, all our customers are aware of the following Escalation Matrix, which highlights the different levels that your query is escalated to depending on the resolution time:

24X7

Logon Technical Assistance Center (24X7 days)
UAN: +92-21-38402064
Alternative Number: +92321-9278937
support@lbi.net.pk

Level 1 – 1 hours

Syed Mohsin
Manager Technical Assistance Center
Phone: 92-213-8402064 Mobile: 92-309-3330052
syedmohsin@lbi.net.pk

Level 2 – 4 hours

Aamir Iqbal
Head of Technical Assistance Center
Phone: 92-213-8402064 Mobile: 92-309-3330051
aamiriqbal@lbi.net.pk

Level 3 – 12 hours

Jawad Alam
Director
Phone: 92-213-8403524 Mobile: 92-300-9278931
jawadalam@lbi.net.pk