Technical Assistance Center +92-21-38402064 Alternative Number +92-321-9278931
Recognizing the critical nature that customer services have in the bandwidth industry, Logon is proud to present an industry first Technical Assistance Center of it’s kind, your one stop for all queries regarding Logon. Our dedicated TAC staff is available round the clock to address all your queries with the least possible hassle, in the quickest possible time. Each member of our TAC team is cross functionally trained to handle any query you might have.
The following is a list of the types of queries that our Technical Assistance Center deals with:
Website Inaccessibility Issue
SLA Claim Review / Adjustment
Issues relating to Last Mile
Technical Issues (Latency etc.)
Service issues with Co-Location
Service Quality Issues
Personnel Accessibility (Co-Location)
Objectives of the Logon TAC:
Our Technical Assistance Center was created to develop cultivate and maintain lasting customer relations by:
The Logon Technical Assistance Center recognizes the importance of bandwidth up time for your business continuity. For this purpose, all our customers are aware of the following Escalation Matrix, which highlights the different levels that your query is escalated to depending on the resolution time:
Logon Technical Assistance Center (24X7 days)
Alternative Number: +92321-9278937
Level 1 – 1 hours
Manager Technical Assistance Center
Phone: 92-213-8402064 Mobile: 92-309-3330052
Level 2 – 4 hours
Head of Technical Assistance Center
Phone: 92-213-8402064 Mobile: 92-309-3330051
Level 3 – 12 hours
Phone: 92-213-8403524 Mobile: 92-300-9278931
We offer Logon-high speed broadband services, and plan to offer a wide portfolio of enriching VAS and applications. Home Broadband services, are offered over Fiber to the Home (FTTH) and Fiber to the Neighborhood (FTTN) networks at speeds starting 50 Mbps and soaring all the way to 100 Mbps. Choices are available at 60 Mbps and 100 Mbps also.
Logon Broadband offers the advantage of complimentary Wi-Fi service in the common areas of Residential Apartment Campuses, and in next-door popular markets. Residents get the added benefit of automatically connecting onto Logon Wi-Fi Zone by simply pre-registering their portable devices
For Business Users:- The Enterprise offerings – ILL and other Business Broadband – are offered primarily over Fiber Network, but are also available through copper and wireless modes. Connectivity, Networking Services for Enterprise Customers: • Dedicated Internet Leased Line • Business Broadband • Campus Wi-Fi with managed authentication and billing Services.
Logon Broadband is one of PAKISTAN leading and only ISP provider with unlimited data plans, it provides its Internet services in KARACHI and 25+ key areas and the adjoining regions, reaching out to over 20000+ fibre universe. we always initiate to expand our services cover and connect 1200+ kilometer with fiber.
Logon Broadband has been in the business of providing content through optic fibre system since 2012 from the broadcaster to the General Public we have laid down several kilometers of fibre This model enabled Networks to secure rapid market penetration.
Our vision is to provide highly reliable Internet service and bring our customer to get the freedom of data and help them Grow. Also we have dream plan to connect every household and Corporate on 10Gbps by 2020.
Logon offers the advantage of complimentary Wi-Fi service in the common areas of Residential Apartment Campuses, and in next-door popular markets. Residents get the added benefit of automatically connecting onto Logon Wi-Fi Zone by simply pre-registering their portable devices.
Logon Broadband offerings Wide range of services for enterprises primarily over Fiber Network, but are also available through copper and wireless modes.
Connectivity, Networking Services for Enterprise Customers: